Bespoke/Made to Order Items

All items that are considered to be bespoke/made to order or personalised can not be returned or exchanged unless deemed faulty. If you receive a damaged or faulty item, you must notify us within 48 hours, and we may, by discretion exchange.

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To complete your return, we require a receipt or proof of purchase, with the item(s) within 28 days from the date of purchase. 

Our refund policy does not affect your statutory rights.

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All other items

All non bespoke/made to order or personalised items can be exchanged or returned up to 28 days from the date of receipt. We will only accept products unworn, unused and undamaged, and accompanied by the original LioSia packaging.

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Refunds (if applicable)

The refund will be issued within 5 (five) business days after the returned product has been delivered to our workshop for inspection, via the original method of payment by the customer.

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Exchanges (if applicable)

All of our items are visually inspected before postage or sale. If you need to exchange it for the same item, send us an email at info@liosia.com and send your item to:

 

LioSia Jewellery

3rd Floor

29 Hatton Garden

London

EC1N 8DA

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LioSia do not pay return postage unless an item is the wrong item.